DAY & NIGHT ENGINEERING RETURNS / REFUNDS POLICY

This policy is hereby incorporated into and forms part of our agreement with you. You must read this policy together with our Terms and Conditions

All products sold on the DAY & NIGHT ENGINEERING website/Store generally carry the applicable supplier or manufacturers warranties (if any).

DAY & NIGHT ENGINEERING has no objection to exchanging or refunding goods where it is legally required to do so under the provisions of the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

YOUR RIGHT TO RETURN GOODS ON CANCELLATION ALLOWED BY LAW

In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) you have the right to cancel any electronic transaction for the supply of goods within seven days after the date of receipt of the goods, and, obtain a full refund for those goods within 30 days of the date of cancellation. Where the goods have already been shipped to you, you will be liable for the direct cost of returning the goods to us (which costs include a handling fee of up to 25%). Please note that in order to obtain a full refund, subject to any set-off:

• it is your responsibility to ensure that we receive written notice of cancellation within 7 days of your receipt of the goods;
• you must cancel the transaction by submitting an application through the Returns page in your online account or by sending an email to returns@daynightengineering.com;
• you will need to arrange the return of the goods to us and will be liable for the cost of returning the goods to us (which will be off-set against the refund of purchase price); and the goods must be in the original packaging and must not have been used or damaged.